Return & Refund Policy
When you can request a return, how to send it and when refunds are issued.
Request window:
30 calendar days
Approved refund:
5–10 business days
Restocking fee:
None
Start within 30 calendar days
Contact service@kignh.com within 30 calendar days after delivery. Include your order number or proof of purchase, the item and your reason for returning it. For a preference-based return, keep the item unused and in its original condition with the packaging, parts and accessories. Any item-specific exception must be disclosed before purchase. A sale price alone does not remove eligibility.
Wait for the return instructions
We provide the return destination and shipping instructions after approval. Use that destination for the parcel. The address in the company details is the registered business address. Package the item securely and retain tracking or proof of postage.
Return shipping and fees
For a change-of-mind return, the customer pays return postage. Original outbound shipping is excluded from a preference-based refund unless applicable law requires reimbursement. We charge no restocking fee. If your order arrives damaged, defective, incomplete, incorrect or materially different from the listing, email us with the order number and photos if available. We will arrange a suitable replacement, return or refund at our expense, including any required return postage. If our error leads to an approved full-order refund, we also refund the associated original shipping charge.
Receipt, inspection and refund
Approved refunds go to your original payment method within 5–10 business days after the returned item arrives and is inspected. If we approve a refund without a return, we issue it within 5–10 business days from approval. Your payment provider may take additional time to post the credit.
Exchanges and cancellations
Ask support about an exchange. Availability depends on stock. If a direct exchange is unavailable, we can explain return and reorder options. You can receive an approved refund to the original payment method. Email service@kignh.com with your order number as soon as possible. We will try to cancel or update the address before fulfillment starts. Once preparation has started, changes may be unavailable. A successful pre-fulfillment cancellation has no fee and is refunded to the original payment method within 5–10 business days. Orders already in transit follow our return process after delivery.
Consumer rights
These terms preserve consumer rights and remedies that cannot be waived under applicable law.