Shipping Policy
Processing, shipping charges, tracking and delivery support.
- Order preparation
- 1–3 business days
- Estimated transit
- 7–12 business days
- Shipping charge
- Shown at checkout
Processing your order
We normally prepare orders within 1–3 business days of payment confirmation. Weekends and public holidays are excluded. We will contact you if a processing problem affects your order.
Transit estimates and destinations
For supported addresses, estimated transit is 7–12 business days from dispatch unless a different estimate is shown before purchase. Carrier interruptions, weather and customs can extend transit. Check available destinations and delivery methods at checkout.
Shipping fees and import charges
Checkout shows the shipping charge before payment. Customs duties or clearance fees can apply to cross-border shipments if checkout does not include them. The registered office below is the company’s address. Ask support if you need the parcel’s dispatch origin before purchase.
Tracking and separate parcels
We email tracking when it is available after dispatch. The first carrier scan may take time to appear. When orders ship separately, we provide the available tracking details for each parcel.
Changes before dispatch
Email service@kignh.com with your order number as soon as possible. We will try to cancel or update the address before fulfillment starts. Once preparation has started, changes may be unavailable. A successful pre-fulfillment cancellation has no fee and is refunded to the original payment method within 5–10 business days. Orders already in transit follow our return process after delivery. If an address supplied at checkout causes a reshipment, we will explain any actual additional shipping charge and obtain your agreement first. We cover correction costs for our own errors.
Delayed, missing or damaged parcels
Check the delivery area and building reception if tracking shows delivery. If the parcel is still missing or tracking is stalled, send your order number to service@kignh.com. We investigate with the carrier where appropriate and arrange a refund, replacement or reshipment for confirmed loss or non-delivery. If your order arrives damaged, defective, incomplete, incorrect or materially different from the listing, email us with the order number and photos if available. We will arrange a suitable replacement, return or refund at our expense, including any required return postage.